1. What is horevane.com?
horevane.com is a French e-commerce website specializing in bowls and operated by a company based in France.
2. Where is your company located?
Our company is located in France.
Company Name:
AD HOME DESIGN
Address:
Belligne 3584 route de Lasseron 44370 Loireauxence, France
3. How can I place an order?
You can place an order by selecting products, adding them to your shopping cart, completing checkout, and providing accurate payment and delivery information.
4. What payment methods do you accept?
We accept the following credit cards:
– VISA
– MasterCard
– AMERICAN EXPRESS
– DISCOVER
5. How long does order processing take?
Orders are generally processed within 3-5 days after payment confirmation.
6. How long does delivery take?
Delivery usually takes approximately 7-39 days after shipment.
Orders are shipped from France using transportation services and delivery networks available in France and internationally.
7. Can I return my order?
Yes. Customers may request a return within 30 days after receiving their order if the product meets our return requirements.
8. Who pays for return shipping?
Customers are responsible for return shipping costs when the return is caused by personal reasons, including change of mind, incorrect purchase, or no longer needing the product.
We cover return shipping costs for products that are damaged, defective, or incorrect due to our error.
9. When will I receive my refund?
Approved refunds are generally completed within approximately 3 days after the returned product has been received and inspected.
10. How can I contact customer service?
Email:
support@horevane.com
Phone:
+33 773644380